MyPocketDoctor is the first telemedicine app in the Philippines. A Filipino telemedicine company established since 2006. Behind the company are a number of businessmen and doctors in Europe and in the Philippines.
Terms & Conditions
The MyPocketDoctor service is offered by Mediaxes Philippines Inc., placed at: 11th Floor Apple One Equicom Tower Mindanao Avenue corner Biliran Road Cebu Business Park, Cebu City, Philippines 6000, herein after called MyPocketDoctor or MPD.
Any disputes are subject to Philippine law and the physicians are operating under the same rules and laws as all other physicians with the authority and legal right to practice medicine privately in the Philippines.
MyPocketDoctor specialises in guiding people with health concerns swiftly and correctly. The service can be accessed via the MyPocketDoctor website and app over the Internet.
MyPocketDoctor is a medical advisory service only. Remember to buy travel insurance for any other medical costs, hospital admissions etc. MyPocketDoctor is an information service providing access to physicians 24/7/365 via the MyPocketDoctor app on a smartphone.
MyPocketDoctor does not cover physical examinations and treatments; this is normally taken care of by your travel insurance or agreements between the health authorities in your home country and the country you are travelling in.
The rate is ₱450 per consultation. After the consultation, you will receive an email invoice.
First time users are initiated by MyPocketDoctor. After signing up for the service, you may also contact MyPocketDoctor via E-mail [email protected] and message us at 21585760 (GLOBE/TM) or 225655760 (SMART/TNT).
In the event that the above cannot be met due to conditions outside of MyPocketDoctor’s control (no signal, bad or missing Internet connection etc.), MyPocketDoctor cannot be held responsible.
Patients may also receive prescriptions when travelling in the EU, Iceland and Norway, if the physician finds it necessary and relevant.
MyPocketDoctor’s physicians cannot in any way be held responsible for acute conditions that require physical surgery or treatment. For acute treatment always contact the local emergency services.
MyPocketDoctor’s physicians can coordinate with local physicians, and guide you in regards to the treatment of demanding conditions, which are not urgent but still require attention.
Physicians are independent self-employed contractors and are regulated by the health authorities in their respective countries, where they have authorization to practice medicine.
If you wish to make a complaint about a physician, please feel free to write to us and we will advise you on how you should file your complaint to the proper authorities.
English, Tagalog and several Filipino dialects are available. Make an inquiry about available languages, when you contact us.
By downloading the MyPocketDoctor app, you agree to the terms & conditions listed above and to receive the MyPocketDoctor newsletter and relevant information.
Taking care of your family 24/7/365 anywhere
If your baby has fever at night, you can immediately request for a consultation by sending an SMS to 21585760 (GLOBE/TM) or 225655760 (SMART/TNT). Our doctors are available 24/7/365 to examine your baby real-time.